Built to Make IT’s Job Easier, By Design

Emergency systems shouldn’t create more work for IT teams.

Too often, they do.

The Rescue system was built to reduce operational burden, not add to it. In fact, one competitor’s customer described our platform as “the first self-managed emergency system.” 

From a single cloud-based console, IT teams can:

  • View and manage all devices in real time
  • Reset or restart devices remotely
  • Push firmware updates without onsite visits
  • Assign and reassign devices easily
  • Set up SMS and push notifications for system health and monitoring
  • Monitor system status without relying on support calls

There’s no complex maintenance cycle.
No constant troubleshooting.
No need to call support just to keep things running.

This is emergency infrastructure designed to work quietly in the background, supporting preparedness every day, not demanding attention.

For IT teams already stretched thin, that matters.Reliable systems shouldn’t require constant oversight.
They should be simple, self-managed, and dependable by default.

How Rescue Started

In early 2017, we learned of a tragedy that took place at a branch of the YMCA of Charlotte, one of our best PunchAlert customers. One morning, a young lifeguard was found in the pool, fully clothed, having drowned some time earlier. It was later that year at the YMCA Risk Management conference in Seattle, where sitting in the audience I watched the risk management director of the YMCA of Charlotte explain what happened after much investigation. Apparently, the lifeguard had a seizure while opening up the pool that morning, fell in while completely alone, and drowned. Our emergency communication platform and mobile app, PunchAlert, was of no use in this terrible circumstance. We spent the next two days in Seattle meeting with aquatic directors and risk managers to fully understand the problem and the need. Ultimately, the idea for the Rescue Raft was born on that day…. a wearable panic button for lifeguards, that could automatically activate upon submersion in water, notify all on-site staff with a connected Alert Station, and create a PunchAlert emergency to then 2-way communicate, manage, and resolve the situation.

The most advanced safety wearable panic button, ever.

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