Product Updates

We’ve been quietly shipping improvements to the admin experience. Here’s what’s new:

Your dashboard now shows the firmware status of every device at a glance. Up to date or update pending, you can see the state of every card and repeater, along with the date and time of its last update. No more guessing which devices are current.

When a new firmware version is ready, an update banner appears. From there, you can push the latest firmware to your Cards and Repeaters over the air, no collecting devices, no cables.

Keeping devices current matters beyond just maintenance. Some of our newest dashboard and map capabilities only work on the latest firmware, so staying up to date means your team gets every improvement the moment it ships.

Multi-factor authentication for admin accounts

Admins can now enable multi-factor authentication on their accounts, adding a second verification step at login. It’s a straightforward way to make sure your organization’s emergency setup stays in the right hands.

SSO for Enterprise customers

Enterprise customers can now sign in using Single Sign-On, making access management simpler and more secure at scale.

These updates are part of an ongoing effort to make the platform easier to operate and harder to compromise. More improvements are on the way.

When someone presses their Rescue Card, here’s how Punch Rescue gets the right information to 911, fast.

Our primary integration: RapidSOS

Our core 911 integration is built on RapidSOS, a network connected to every 911 center in the US, over 6,000 centers, directly into their dispatch systems.

When an alert is triggered, we send the emergency category, the location, who reported it, and the name of the organization, all in real time. As the situation develops and the location changes, we update that too.

There’s also a human in the loop. A monitoring center agent is aware of the emergency and calls the 911 center directly to confirm and communicate the details. This matters because 911 centers still default to phone calls, and a silent alert alone isn’t always enough to guarantee a response.

Real-time maps for first responders

Along with the alert, we send a link to our real-time map. A first responder on the way, or a dispatcher at the center, can pull it up on any device and see all staff locations in real time, find the person who reported the emergency, filter by responders, staff, or visitors, and locate assets like AEDs and fire extinguishers. The map is read-only and expires at the end of the emergency.

For K-12 customers

Dispatch is immediate; there is no confirmation step and no delay. A long press or triple press tied to an active threat sends an active assailant or silent panic alert straight through to the 911 center, and the monitoring center agent calls simultaneously.

For non-K-12 customers

For healthcare, corporate, industrial, and other settings, there’s a validation step before dispatch. It works like this:

• A 30-second countdown goes to the web and mobile app. Confirm or cancel.
• If no response, an SMS goes to a designated number. Another 30 seconds to reply.
• If no response, an automated phone call goes to that same number.
• If still no response, a live monitoring center agent calls to confirm.
• If they can’t reach anyone after all of that, they dispatch.

It’s a thorough process that protects against accidental alerts while ensuring help gets through when it’s needed.

Additional 911 integrations

RapidSOS is our primary and most comprehensive integration, but we also support customers using STOPit Notify and SaferWatch, both of which connect to a broad network of 911 centers and emergency agencies.

Our approach to 911 is probably the most comprehensive in our space, and the real-time map access for first responders is something we haven’t seen anyone else provide.

The Rescue Card was designed for buildings, but emergencies don’t only happen in buildings.

Mobile Mode is a feature in the Rescue app that extends card functionality off campus. When enabled, a Rescue Card communicates through a nearby smartphone instead of the building’s repeater network, allowing staff to report emergencies and share their real-time location from anywhere.

Mobile Mode is particularly useful for:

• Field trips, where staff are away from campus with students
• Mobile health workers moving between locations
• Any role that regularly takes staff outside the building

How it works

When Mobile Mode is active, pressing the card triggers an alert through the user’s nearby smartphone. Location is shared via the phone, so responders know where the person is even without building infrastructure nearby.

When staff are off the clock and don’t want to risk accidental alerts on personal time, they can simply turn Mobile Mode off; the user controls it.

One card, everywhere

The same card staff wear every day in the building now works beyond it. No extra device, no separate app flow. Just the existing infrastructure extended to wherever the work actually happens.