Product Updates

We’ve expanded how organizations manage emergencies in Punch Rescue, with a focus on getting the right plan to the right people quickly.

Declare an emergency from the web

Administrators can now declare an emergency directly from the web platform, at the Org or Enterprise level. Choose which locations and organizations should be notified, and the alert goes only where it needs to go. Declaring from mobile is coming very soon.

Attach emergency plans to categories

Enterprise and Org admins can now create emergency categories and attach emergency plans and instructions to each one. When an incident is declared, those instructions are distributed to your teams through the mobile app automatically.

That means staff don’t have to remember the plan under pressure. It shows up on their phone, tied to the type of emergency that was declared.

Genetec integration is live

Our Genetec integration is now live and currently in testing with customers, adding another connection point for physical security systems inside Rescue Intelligence.

Interested in seeing how this works for your organization? Contact us.

Most platform features require you to know where to look. A settings menu here, a report builder there, a workflow editor somewhere else. Ask Rescue removes that entirely.

Ask Rescue is a chat interface built directly into Rescue Intelligence. You type what you need, and it handles it.

What you can do with Ask Rescue

1. Pull a custom report. Ask for a chart showing alert activity over the last 90 days and it builds it on the spot. Save it as a reusable insight so you don’t have to ask again.
2. Query your system. Want to know which devices have been offline most frequently? Which staff triggered the most alerts last quarter? Just ask.
3. Change settings. Update a category color, adjust notification preferences, configure who gets alerted during a specific emergency type. All of it through conversation.
4. Build workflows. This is the newest capability. Describe what you want to happen during an emergency in plain language and Ask Rescue creates the workflow for you. No technical background required. If you can explain it, it can build it.

Why it matters

The goal of Rescue Intelligence is to make safety infrastructure easier to manage and more useful over time. Ask Rescue is the interface that makes that accessible to everyone on your team, not just the people who know where every setting lives.

Ask Rescue is available now inside Rescue Intelligence. Contact us to get started.

When it comes to emergency communication for aquatic facilities, the bar is low. There is essentially one alternative on the market, and it relies on BLE only, which means frequent false alarms and a single activation method. That’s not good enough for an environment where a missed or ignored alert can cost a life.

The Rescue Raft wearable aquatic panic button was built differently.

Three ways to trigger an alert

Most aquatic panic buttons give lifeguards one option. The Raft gives them three:

• A manual button press
• Automatic LoRa alert triggered by water submersion
• Patented fall detection

That redundancy matters. In a real emergency, a lifeguard may not have the time or ability to press a button. The Rescue Raft wearable aquatic panic button is designed to trigger automatically when it needs to.

False alarms are now an extreme rarity

Early fall detection technology in this space was notoriously trigger-happy. Quick movements, a run to the bathroom, a sudden shift in position: all of these could set it off. We’ve spent significant time improving our fall detection algorithm, and the results speak for themselves. False alerts from fall detection are now an extreme rarity, even in the situations that used to cause them most.

That matters because a system that cries wolf stops being taken seriously. Reliability isn’t just about triggering when something is wrong. It’s about not triggering when nothing is.

All the platform improvements, included

The Rescue Raft wearable aquatic panic button isn’t a standalone device. It runs on the same Punch Rescue platform as everything else, which means every software improvement we’ve shipped this year carries over automatically.

That includes:

• AI after-action reports that pull together everything that happened during an incident into a clean, exportable summary
• Ask Rescue, our AI chat interface where a director of aquatic safety can pull any custom report, ask questions about their system, or get answers without digging through dashboards

Inventory update

We recently ran out of inventory and have restocked. More units are arriving within the next 60 days. If you’ve been waiting or evaluating, now is a good time to reach out.

Contact us to learn more

Rescue Intelligence is now available in beta, and it meaningfully changes what you can do with an emergency management platform.

We saw an opportunity to bridge the gap between siloed hardware and systems by crating the integration layer that connects your entire safety ecosystem. 

Most safety systems tell you something happened; Rescue Intelligence helps you understand, respond, and get ahead of it, by connecting your emergency infrastructure to the tools and data sources your organization already uses.

A central platform

Rescue Intelligence is built around a single idea: your safety systems should work together. Instead of isolated alerts and siloed data, Rescue Intelligence acts as a central orchestration layer, pulling in information from across your organization and putting it to work.

Live integrations include:

• Verkada
• Avigilon
• Zoom
• GoTo
• Slack

Our Genetec integration is coming soon.

Managed AI or Bring Your Own

Rescue Intelligence runs on a managed AI environment built and maintained by Punch Rescue. For enterprise customers who already have their own Anthropic license, you can bring your own API key and run Rescue Intelligence on your own tokens instead.

Apple Watch App, Now Live

Staff can now receive alerts and stay connected during an emergency directly from their Apple Watch. Android smartwatch support is coming soon.

Other AI-Powered Features

Two AI-powered tools are live inside the platform today:

• AI after-action reports that automatically surface what happened and what could be improved
• AI mapping that helps administrators determine optimal device placement

Try it Free for One Month

Rescue Intelligence is a paid service, and we’re offering one month free for new accounts during beta, software only.

Contact us to get started

Radio frequencies are heavily regulated in the US, everything from air traffic control to police dispatch is governed by who can use which frequencies and how. Our Rescue Panic Button Card Platform operates on LoRa, WiFi and BLE technology, which means they fall under that same regulation.

FCC certification is a federal review process confirming a product meets the legal and technical requirements to be sold commercially in the US, including standards for radio emissions. To get certified, we made a series of updates to the product to prove it’s safe, stable, and reliable, and that it doesn’t interfere with other regulated systems.

With certification complete, Punch Rescue’s Card Platform is now approved for commercial sale at scale in the US.