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August 3, 2026

Firmware Visibility Across Every Device

In This Article:

We’ve been quietly shipping improvements to the admin experience. Here’s what’s new:

Your dashboard now shows the firmware status of every device at a glance. Up to date or update pending, you can see the state of every card and repeater, along with the date and time of its last update. No more guessing which devices are current.

When a new firmware version is ready, an update banner appears. From there, you can push the latest firmware to your Cards and Repeaters over the air, no collecting devices, no cables.

Keeping devices current matters beyond just maintenance. Some of our newest dashboard and map capabilities only work on the latest firmware, so staying up to date means your team gets every improvement the moment it ships.

Multi-factor authentication for admin accounts

Admins can now enable multi-factor authentication on their accounts, adding a second verification step at login. It’s a straightforward way to make sure your organization’s emergency setup stays in the right hands.

SSO for Enterprise customers

Enterprise customers can now sign in using Single Sign-On, making access management simpler and more secure at scale.

These updates are part of an ongoing effort to make the platform easier to operate and harder to compromise. More improvements are on the way.

Panic buttons with reliable emergency infrastructure.
A Punch Rescue Rescue Card wearable panic button overlaid a green grid graphic and a screenshot of the Rescue Dashboard.
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How We Started

In 2017, a young lifeguard at a YMCA of Charlotte branch suffered a seizure while opening the pool alone. She fell into the water and drowned before anyone knew she needed help.

We heard the full story later that year at a conference in Seattle. Our emergency communication platform, PunchAlert, was already deployed at that YMCA, but it couldn’t help. She couldn’t unlock a phone, open an app, or call for assistance.

That tragedy exposed the fundamental constraint: when people need help most, they often can’t use the tools we’ve given them. We spent two days in Seattle with aquatics directors and risk managers, determined to solve what software alone couldn’t. The answer wasn’t another app, it was infrastructure designed for the worst-case scenarios.

Punch Rescue was born from that commitment: wearable devices that work when nothing else can, connected to infrastructure that doesn’t rely on the person in crisis to operate it. From aquatics to K-12 schools and beyond, we’ve remained focused on one principle: protecting the people who matter most, especially when they can’t protect themselves.